At Rajdhani Garments, customer satisfaction is important to us. If you receive a damaged, defective, or incorrect product, you may request a return or exchange according to the policy below.

Please note that return eligibility may vary depending on the product category and condition of the item.

Eligible Reasons for Return or Exchange

You may request a return or exchange in the following cases:

1. Received a damaged or defective product
2. Received the wrong product, size, or color
3. Product received is missing items or parts
4. Product does not match the description shown on the website

Important: Customers are advised to record an unboxing video while opening the sealed package. This helps us verify claims related to damage, missing products, or incorrect items.

Return Request Timeline

Return or exchange requests must be raised within:

Garments: Within 4 days from the date of delivery

Requests made after the allowed return period may not be accepted.

Non-Returnable Products

The following products may not be eligible for return or exchange:

1. Products damaged due to customer misuse or improper handling
2. Used, washed, altered, or worn garments
3. Products without original tags or packaging
4. Products purchased during clearance or special sale offers unless defective

Return Approval Process

Once your request is submitted, our team will review it within 2 working days.

We may contact you for additional details, images, or videos related to your return request.

Reasons Why a Return Request May Be Rejected

1. Return request submitted after the allowed timeline
2. Insufficient proof or missing supporting images/videos
3. Product found used, damaged, or altered after delivery
4. Mismatch between returned product and original order
5. Repeated misuse of return policy

Pickup & Return Process

If your return request is approved, our courier partner may arrange a pickup from your address depending on service availability.

Pickup is usually attempted within 2–5 working days. Customers are requested to keep the product properly packed with original tags and invoice.

If pickup service is unavailable in your area, you may be asked to self-ship the product to our return address.

Refund Process

Once the returned product passes quality inspection, eligible refunds will be processed to the original payment method or store credit, depending on the order type.

Refund processing time may vary depending on banks or payment providers.

Exchange Policy

Exchanges are subject to product availability. If the requested size or product is unavailable, a refund or alternative option may be provided.

Supporting Proof Required

To process your request smoothly, customers may be required to submit:

1. Photos of the received product
2. Photos of packaging and shipping label
3. Order details or invoice
4. Unboxing video showing the issue clearly

Contact Us

For any return, refund, or exchange related assistance, please contact:

Rajdhani Garments

Address: Gauri Shankar Market, 2nd Floor, Bidhan Road, Siliguri, West Bengal - 734001

Email: mail@rajdhanigarments.com